IT Desktop Support Manager

Uninterrupted believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

Purpose of Position

The IT – Desktop Support Manager will be responsible for the day to day technical support function of the Uninterrupted team. This role will in-still and manage a customer obsessed focus in support of our company and clients.

Primary Job Responsibilities:

  • Responsible for managing and maintaining the Service Level Agreement (SLA) for wide varying technology solutions
  • Will be responsible for managing the IT Help Desk function and the main contact point for all technology issues
  • Manage the inventory of office hardware - laptops, mobiles, printers, TV's, Conferencing equipment, phones.
  • Manage inventory of software asset inventory - Adobe suite, etc.
  • Building security system - badges, cameras, hours access etc.
  • Equipment preparation for on-boarding new hires
  • Hardware maintenance/repair/recycling
  • WIFI troubleshooting and security
  • Creating/deleting users, user password security. G-Suite master admin keys
  • Purchasing new equipment and preloading company-standard software
  • Implement best practices and improve efficiency of systems/delivery related to IT support functions
  • Compile weekly, quarterly, and annual reports and metrics. Provide data and reporting of KPI’s and trends to senior management
  • Responsible for maintaining relationships with IT support, logistics and supply vendors
  • Provide evening/weekend after-hours technical support to other geographical locations as needed

Job Requirements:

  • Bachelor’s Degree in Computer Science or // related field or // 5+ years of relevant experience supporting a media/entertainment company
  • G-Suite expert, ability to troubleshoot Google Apps Enterprise issues
  • Foundational understanding of Systems Administration through traditional academia or through work experience
  • Experience with Distributed Computing ad PCI and security
  • Experience with Customer Service, Management, Leadership, and Staffing
  • Experience setting up video conferencing systems (Hangouts/Zoom)
  • Good understanding of network fundamentals
  • Excellent written, verbal skills and interpersonal communication
  • Must possess solid critical and analytical thinking, decision making and problem-solving skills
  • Ability to work well within deadlines, under pressure and in a time sensitive environment
  • Familiarity with Okta SSO
  • Familiarity with Aruba

Life at Uninterrupted:

Uninterrupted strongly believes that the more diverse our team, the better our work will be. We are committed to equal opportunity employment and celebrates inclusion in all circumstances. As an Uninterrupted employee, you can expect:

  • A supportive, inclusive atmosphere on a team that values your contributions
  • Opportunities for growth and development via work experience and offerings from our People Resources team and Learning and Development program
  • Employee resource groups, frequent in-office events, lunch and learns with industry (media, culture and sports) guests, volunteer opportunities, and more
  • An attractive and competitive compensation package
  • A generous and well-rounded benefits program featuring PTO, parking stipend, comprehensive medical benefits, a family leave policy, access to an Executive Coach, retirement plans, 401k with company match, and much more
  • No shortage of snacks, fruits, catered lunches, beverages, birthday treats... and daily lunch items stocked in our fridge and kitchen

Interested applicants should submit a resume or portfolio/website to